Business Services: Best Practices

On-Demand Presentation
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While Vocational Rehabilitation (VR) has been in existance for over 100 years, the concept of serving businesses via a "dual customer" service delivery model is much more recent. WI VR recognizes and celebrates the opportunities this model offers. If we are going to be in the business of connecting people to careers/employment, it makes sense to engage businesses that can benefit from their talent!  WI VR has been providing business services for over ten years, and sharing lessons learned and best practices from the field offers a positive step toward developing consistent and meaningful services for employers.

Meet the Presenters:

photo of PattiPatti Johnson
Patti is a Policy Initiatives Advisor with the Wisconsin Department of Workforce Development, Division of Vocational Rehabilitation (WI-DVR). Working in the private and public sector, she has successfully connected individuals with diverse skills and abilities to businesses that benefit from their talent. Patti earned her Master’s Degree in Educational Psychology/Rehabilitation Counseling from the University of WI-Milwaukee and is a graduate of the National Rehabilitation Leadership Institute in California. She serves as the Wisconsin liaison to the Council of State Administrator's in Vocational Rehabilitation (CSAVR) National Employment Team (NET), an organization that connects talent to business at a national level. Patti frequently presents at Labor Law Clinics and business forums, sharing information about effective ways to enhance diversity and inclusion in the workforce.

Cell: 262-488-2889  Email: PatriciaL1.Johnson@dwd.wisconsin.gov

photo of AmyAmy Studden
Amy has served in the workforce development system -both in the private and public sector -for over 15 years. For the past ten years, Amy has served as a Business Services Consultant for Wisconsin Vocational Rehabilitation. She proactively develops relationships with businesses to help them recruit, hire, and retain people with varying abilities. She also connects businesses to other workforce partners, programs & talent pools, working to maximize outcomes for both employers and job seekers. Amy holds professional certifications from the United States Department of Justice as an Offender Employment Retention Specialist and Offender Workforce Development Specialist, and is recognized as a Global Career Development Facilitator since 2011.

Cell: 608-799-6308   Email: amy.studden@dwd.wisconsin.gov

photo of NicoleNicole Greetan
Nicole began her role as a DVR Business Services Consultant in 2016. Prior to joining DVR, she worked for an job development provider that served DVR job seekers. Nicole has worked with both youth and adults with disabilities for over 15 years in residential, community, and employment settings. She enjoys the opportunity to combine her business management and administration experience with her passion for serving and advocating with individuals with disabilities. Nicole recently presented on the importance of using labor market information in the VR process to over 250 VR professionals, and on Enhancing Disability Diversity in the Workforce as part of the WI Department of Workforce Development's Labor Law Training Series for business.

Cell: 920-312-6037   Email: nicole.greetan@dwd.wisconsin.gov

photo of ChantelChantel Kilmer
Chantel joined DVR-WI in 2021. She has a background in business development, marketing and sales-and has worked in the California wine industry. Chantel has served as an interpreter for individuals who are deaf or hard-of-hearing. Currently, she is the DVR Business Services Consultant in the South-Central Wisconsin Workforce Development Area.  Chantel works with WI businesses to learn about challenges they experience attracting and retaining an engaged, productive, and happy team that truly has a sense of belonging. She has recently presented on the challenges and opportunities that exist with many generations in the workforce. Chantel often shares that she really enjoys assisting employers recruit from DVR's diverse talent pool, developing retention strategies in partnership with employers, and training teams on the subjects of diversity, equity, and inclusion. She whole-heartedly feels she has the best job in DWD/DVR!

Cell: 608-886-6815  Email: chantel.kilmer@dwd.wisconsin.gov

photo of SameerSameer Bhaiji
Sameer is a Business Services Consultant for the Department of Workforce Development, Division of Vocational Rehabilitation (DVR).  Sameer has been with the DVR team for just over 2 years and has served many employers in Milwaukee County in hiring and retaining individuals with diverse abilities. Sameer has over 10 years of experience in business operations and retail management. He holds a Bachelor's degree in Operations Management from California State University of Bakersfield.

Cell: 414-458-8072   Email: sameer.bhaiji@dwd.wisconsin.gov